Terms And Conditions

Reservations and Deposits

Making a Reservation

Reservations can be made online via our website or by calling us at 1-855-418-3478
(Monday-Friday, 9:00 AM - 5:00 PM Pacific Time). Early enrollment is encouraged as group
sizes are limited and some trips require considerable preparation time.

Deposits and Payment Requirements

Standard Deposit: A non-refundable $500 deposit is required at the time of booking for most tours
Late Bookings: Reservations made within 90 days of departure require full payment immediately
Guaranteed Tour Advance Payments: When a tour reaches its minimum group size and becomes "guaranteed", some tours require an additional non-refundable advance payment for internal flights and other pre-paid services that must be booked in passengers' names. This requirement and amount are clearly noted on each tour webpage and will be indicated on your invoice. Since these payments are non-refundable, we strongly recommend purchasing travel insurance if you haven't already done so.

Confirmation and Documentation

Once your deposit is received, we will confirm receipt and provide access to:
Trip itinerary and general destination information
Visa/travel permit documentation
Invoice and clothing/equipment recommendations
Online forms for completion
Your MySuitcase online account where all documentation is accessible

Final documentation (air e-tickets if applicable, final hotel list, updated itinerary, and joining
instructions) will be provided approximately 2-3 weeks prior to departure.

Payment Terms

Accepted Payment Methods

We accept MasterCard, Visa, and American Express. A $125 per person discount applies to final balance payments made by cheque, wire transfer, or online bill payment (excludes select custom tours). Bookings from outside North America are charged in US Dollars.

Payment Authorization

Your authorization for payment (whether through our secure online payment link or other methods) confirms your acceptance of these Terms & Conditions and your reservation.

Final Payment

Final payment is due 90 days prior to departure (an email reminder will be sent). By submitting final payment, you acknowledge that funds are fully non-refundable and accept full responsibility for understanding travel risks and government advisories.

Cancellations, Refunds and Changes

Cancellations and Refunds

Please review our cancellation policy page for details.

Tour Transfers and Changes

Tour transfers to different dates or destinations are only permitted more than 120 days prior to departure and are subject to transfer fees
Other changes are subject to availability and applicable supplier fees
Airline ticket changes are subject to fees levied by the airline

Travel Insurance Recommendation

We strongly recommend trip cancellation and interruption insurance for financial protection against unforeseen events. More information is available on our travel insurance page.

Single Travellers

Room Sharing Program

Most tours offer a single-share program matching you with another single traveller of the same gender. If we cannot pair you, we typically absorb the single room cost.

Single Supplements

Mandatory single supplement charges (if applicable) are normally communicated 90 days prior to departure, but may be applied up to departure date in rare cases
Single supplement charges are normally communicated 90 days prior to departure, but may be applied up to departure date in rare cases
Upgrading to a single room after tour commencement is subject to availability and immediate payment

Policy Change Notice

Effective January 1, 2026: Our single traveller policies will be updated to provide more favourable terms. Current policies apply to all 2025 departures.

Travel Advisories and Tour Modifications

Government Advisories

A small number of our tours travel to destinations with existing government travel advisories. These situations are noted on tour webpages under "Transport & Travel Conditions" and on booking invoices. By placing a deposit, you acknowledge awareness of potential advisories from DFAIT Canada and/or US State Department and voluntarily choose to participate.

Itinerary Changes

All itineraries are considered "tentative." We reserve the right to modify tours due to:
Government advisories or entry restrictions
Transportation disruptions or infrastructure changes
Quarantines or government travel restrictions
Civil unrest or other logistical considerations
Force majeure events
Changes may occur at late notice or during the tour. We strongly recommend comprehensive travel insurance as modification costs will not be reimbursed by Adventures Abroad.

Tour Cancellations

In rare cases, we may be forced to cancel tours before departure due to force majeure events (see Cancellations, Refunds & Transfers section).

Pricing and Tour Inclusions

Price Basis and Fluctuations

Prices are based on foreign exchange rates at time of publication. We reserve the right to adjust prices due to fuel costs, exchange rates, tariff revisions, or airline pricing changes. Price increases will normally be communicated no later than 90 days prior to departure.

Additional Fees

Your invoice may include additional charges for:
Single supplements
Extra accommodation
Visa/permit fees
International and domestic air taxes/fuel surcharges
Arrival/departure transfers (Land Only customers)
Local taxes payable during the tour (advised in advance)

Travel Requirements and Documentation

Travel Documents

Valid passport required for international travel (must be valid for at least 6 months beyond return date)
Visas or travel permits are your responsibility to arrange (as per our advice)
Medical vaccination certificates may be required for certain destinations
You are responsible for providing accurate personal and flight information

Medical Requirements and Travel Insurance

All passengers must have medical insurance
Travellers 65+ must complete a self-assessment questionnaire
Certain tours require medical questionnaires regardless of age (high altitude, hiking tours)
Review your insurance policy's coverage and exclusions, particularly for countries with government advisories

Practical Travel Information

Accommodation and Special Requests

Hotel check-in follows standard hotel check-in times
Early check-in requests will be made but cannot be guaranteed
We will communicate dietary restrictions and special requests to suppliers but cannot guarantee accommodation
Reward airline points can be arranged if advised early (some fares exclude frequent flier programs)

Baggage Allowances

One main piece of luggage per person (maximum 18kg/40lb, standard dimensions)
Must conform to airline restrictions
Additional baggage fees apply for excess pieces or weight
Porters may not be available at all locations
Some tours have stricter restrictions (detailed in pre-trip information)

Airport Transfers

Land & Air passengers receive included transfers
Early arrival/late departure transfers included only when both air and extra hotel nights are booked through us
Land Only passengers must purchase transfers separately (optional) and provide flight details if not booking air travel through us

Tour Participation and Conduct

Passenger Suitability

Trip members must select tours appropriate to their physical abilities and may be required to complete a self-assessment form. You are responsible for:
Studying pre-departure information
Bringing necessary equipment and clothing
Following Tour Leader and local guide instructions

Passenger Removal

We reserve the right to refuse applications or remove tour members whose conduct is incompatible with group welfare. Removal costs are borne by the passenger.

Company Responsibilities and Limitations

Agency Role

We act as agent for service providers and transportation companies. All tickets and vouchers are issued subject to supplier terms and conditions.

Service Standards

While we take extreme care in contracting services, we cannot guarantee that accommodations, transportation, or services will be exactly as described in promotional materials. We endeavour to substitute comparable services when necessary but are not liable for quality differences.

Facility Conditions

Tourism infrastructure may be under development in some destinations. We will modify arrangements when forewarned of construction or repairs.

Liability Limitations and Risk Acknowledgement

Assumption of Risk

By participating, you acknowledge exposure to risks including but not limited to:
Forces of nature and infectious diseases
Remote area travel and wilderness terrain
Transportation by various means
Limited medical facilities

Liability Release

We assume no responsibility for injury, loss, damage, or death resulting from:
Natural events, weather delays, or road conditions
Supplier failures, strikes, civil disturbances, or political unrest
Government restrictions or quarantine requirements
Common carrier delays or cancellations
Detention, annoyance, delays and expenses arising from quarantine or theft
Failure of any means of conveyance to arrive or depart as scheduled
Discrepancies or changes of transit or hotel services over which we have no control
Improper health certificates/inoculations or travel documents
Seasonal variations, labour strikes, or natural acts

Additional Costs

Costs for delays, replacements, or extended stays due to circumstances beyond our control are not included in tour fees and must be paid either locally or directly to us via secure credit card payment link.

Legal Agreement

This agreement serves as a liability release for you, your heirs, and family members. You grant Adventures Abroad permission for photographic records for promotional use.

Customer Service and Dispute Resolution

Feedback Process

You will receive a tour questionnaire via email near the end of your tour. We encourage completion to help us improve our services.

Complaint Procedure

Report issues to your Tour Leader immediately during the tour
Submit written complaints within 30 days of return if unresolved
We require up to 60 days to respond to written complaints
Legal disputes will be interpreted under applicable law, with prevailing party entitled to legal fee reimbursement

Regulatory Compliance

Canadian Registration

Adventures Abroad Worldwide Travel Ltd is a registered Travel Agent/Retailer with British Columbia (Registration #3438). We maintain required ethics, standards, and financial protections under the Business Practices & Consumer Protection Authority. All monies paid are fully protected.

US Registration

We are registered as an Out-of-State Seller of Travel with Washington State Department of Licensing, Business & Professions Division (Registration #602 223 162).
We are also registered as a California Seller of Travel (CST# 2023067).

Contact Information:

Canada/USA: 1-800-665-3998
Email: sales@adventures-abroad.com

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